14 Common Nursing Home Problems & How to Fix Them - Georgetown Home Care (2024)

One of the most difficult choices adult children have to make is how to take care of your aging parents when they’re no longer able to care for themselves. As you juggle your responsibilities and their needs, you may find you can’t provide all the care your parents need in the long term.

You and your family may need to consider whether your loved one should be in a nursing home or whether they are better suited to in-home care. Ultimately, you want your loved ones to be in a setting where they will thrive and enjoy a good quality of life.

Nursing homes are often the first choice because these facilities offer 24/7 medical care from professional nurses – but it’s important to consider some common nursing home issues before making a decision. Read on for details.

14 Common Nursing Home Problems

1. Increased Costs

Nursing homes generally cost more than in-home care or assisted living facilities. While some costs will be covered by private insurance, Medicare, or Medicaid, you may find monthly fees are outside what’s affordable.

If your parents own their own home and don’t need more intensive medical care, having a caregiver stop by to provide daily assistance and other services might be a better option.

2. Smaller Living Arrangements

Nursing homes try to provide different areas in the facilities so the residents can move about. Still, your aging parents will likely be transitioning from their home to smaller living arrangements than they’re used to.

Such sudden changes can lead to a more difficult transition for your aging parents who now have to become familiar with their new environment.

3. Living Among Other Residents

One of the perks that nursing homes promote is that your aging parents will be among other residents in their age group, so they can interact and make friends. Yet this perk isn’t always well accepted.

If your loved one doesn’t get along with other residents or prefers to spend time alone, you may be able to request room changes. But not all nursing homes can accommodate everyone’s wishes.

4. Fewer Chances to Go Out

Nursing homes generally provide social activities that your parent can participate in, both inside and outside the care facilities. But in most nursing home settings, residents have less freedom to venture out to do activities of their own choosing.

Instead of being able to go to a museum or catch a movie on their own schedule, they will generally have to follow the social activities set by the nursing home.

5. Boredom and Isolation

While nursing homes strive to provide age-appropriate activities, they may not be ones that your parents had done before or liked. Your loved ones may isolate themselves in their rooms if they can’t do the activities they enjoyed before moving to the nursing home.

Your loved one may also feel depressed or overwhelmed because of all the changes to their living environment. Simply put, they may want to go home.

6. Disregarding Preferences

They say we shouldn’t sweat the small stuff, but what if the small stuff is what really matters to your loved one? They may have a preferred chair, cup, or newspaper.

More importantly, they may have a preferred time of day to wake up and go to bed. Many of these wishes are impossible to fulfill in a nursing home setting.

7. Less Say in the Care Plan

Nursing homes often have a set procedure for running their program, the health care systems, and caring for their residents.

While you might express your opinions or desires for your loved one, the care plan will ultimately be carried out based on what the nursing home staff members deem appropriate.

8. Restricted Visiting Hours

It can be hard for friends and family to find the time to visit loved ones in nursing homes, especially if the available visiting hours are restricted. Keeping your loved ones at home means they can receive visitors anytime they like.

9. Poor Food Quality

Providing nutritious food to people who all have different preferences is a challenge. Nursing homes may strive to do their best, but a limited budget may mean the food is sometimes bland or unappealing. If your loved one is at home, they’ll have more meal options.

10. Disruptions in Sleep

Anyone who has ever given birth knows that just when you and your baby are getting to sleep, a medical assistant may show up to check your vitals and run more tests. The same goes for a nursing home.

Your loved one may prefer hours – or even days – without care but often they won’t have a choice due to protocols of the establishment.

11. Improper Use of Restraints, Medications, or Feeding Tubes

In more serious cases, nursing home residents may face extra challenges. Your loved one may be restrained, given medications to alter their behavior, or fed by a tube against their will. At home, those decisions will lie with you and your loved one.

12. Staffing Issues and Slow Response Times

Staffing levels are part of a wider economical and social picture and sometimes a nursing home may not be able to attract the personnel it needs. This may lead to slower response times and a drop in the quality of care.

Insufficient care could mean your loved one suffers from bedsores or an infection due to a missed check-up, whereas in-home care will be on schedule.

13. Complications with Medicaid

Most nursing homes accept Medicaid but there can be issues getting approval for certain treatments and services. For example, a service may be discontinued and the coverage revoked if your loved one wasn’t seen to make enough improvement.

14. Eviction Issues

There’s always be a risk of eviction when your loved one isn’t living at home. Reasons for eviction may include being “difficult,” complaining too much, refusing medical treatment, or be related to non-payment or the end of Medicare.

How to Fix Common Nursing Home Issues

1. Form a Good Relationship with Staff

Take the time to build trust and a friendship between your loved one, the staff, residents, and family members at the nursing home. Let the aides know you value their hard work and, in turn, they may value your input about the things that matter most to your loved one.

2. Be an Active Visitor and Get Involved

Volunteer to help out with special events and spend time in the community visiting rooms so your loved one sees you interacting with the aides and other residents. This may mean they’re more likely to take part in group activities.

3. Go to Meetings and Raise Concerns

Attend administrative meetings at the nursing home, such as quarterly or annual meetings. Find out how things run and provide your input. Don’t be afraid to mention issues but balance the problems with positive feedback where possible.

4. Keep Notes on Any Lapses

Make sure you keep detailed records of anything that’s bothering you at the nursing home. Maybe you don’t feel a lapse is worth mentioning the first time, but then after a second or third time, you will want to bring it up. Make note of any weight loss or signs of neglect.

5. Get All the Details Before You Complain

Before you lodge a complaint, talk to your loved one’s immediate caregivers and get as much detail as you can. Then go up the ladder – all the way to your ombudsman – until you get a positive response and see change.

Are You Considering In-Home Care?

In-home care is a more cost-effective alternative to a nursing home. Even better, it doesn’t come with many of the issues that nursing homes face. You can help your parents make the best decision for their future by considering their health, happiness, and individual preferences.

How To Choose The Right Home Care Agency [A Guide]

Sources:

AARP: 5 Rules for Handling Common Problems and Complaints
Justice in Aging: 25 Common Nursing Home Problems and How to Resolve Them

14 Common Nursing Home Problems & How to Fix Them - Georgetown Home Care (2024)

FAQs

What is the biggest complaint in nursing homes? ›

What is the biggest complaint in nursing homes? In nursing homes, the most common complaint involves inadequate staffing levels, which can lead to neglect and poor quality of care for residents. This issue often results from high staff turnover rates and a lack of proper training for caregivers.

What is the most common abuse in nursing homes? ›

Emotional abuse (also known as verbal or psychological abuse) occurs when someone insults a resident or uses threats to control them. It is the most commonly occurring of all the nursing home types of abuse. According to the WHO, over 32% of nursing home staff members said they emotionally abused residents.

Which of the following are common problems in nursing home patients? ›

Poor Care
  • Problem #1: Providing Less Care to Medicaid-Eligible Residents. ...
  • Problem #2: Failing to Take Care Planning Seriously. ...
  • Problem #3: Disregarding Resident Preferences. ...
  • Problem #4: Failing to Provide Necessary Services. ...
  • Problem #5: Improper Use of Physical Restraints. ...
  • Problem #6: Improper Use of Behavior-Modifying Drugs.
Feb 21, 2024

What is neglect in nursing care? ›

Neglect happens when a resident suffers from inadequate nursing care that results in illness, physical harm, mental anguish, or death. Fortunately, there are ways to help an elderly person who may be suffering from neglectful care in a long-term nursing facility.

What is the most common complaints heard from patients? ›

Address common patient complaints such as long wait times, slow response times, lack of provider availability, and more. Give patients ample face-to-face time with providers during appointments so they don't feel rushed.

What is the most common patient complaint? ›

Insufficient communication is a constant source of complaint. It might be the case that a nurse forgot to notify next of kin about a patient's medical conditions change, or maybe there isn't enough social activity to ease someone's mental health while they're bedridden.

What is passive neglect? ›

Passive neglect – the failure by a caregiver to provide a person with the necessities of life including, but not limited to, food, clothing, shelter, or medical care, because of failure to understand the person's needs, lack of awareness of services to help meet needs, or lack of capacity to care for the person.

What are the 9 types of abuse at a nursing home? ›

Types of Nursing Home Abuse & Neglect & What You Can Do About It
  • Physical Abuse. ...
  • Abandonment. ...
  • Emotional Abuse. ...
  • Financial Exploitation. ...
  • Neglect of Personal Hygiene. ...
  • Sexual Abuse. ...
  • Self-Neglect. ...
  • Medical Neglect.
May 24, 2022

What are examples of psychological abuse in a care home? ›

Overview of Mental Abuse
  • Shouting or yelling at the resident.
  • Threatening the patient.
  • Humiliating, shaming, or embarrassing the patient privately or in the presence of other residents or staff members.
  • Mocking the resident's disabilities.
  • Insulting or ridiculing them if they have difficulties performing or completing tasks.

How do you deal with difficult residents in nursing homes? ›

Never argue, shout or use fear to get the resident to understand you. Distract and redirect rather than confront. 3. Even if you do not understand the words they are trying to communicate, reaffirm that you understand the emotional message they are communicating (“you are frustrated,” “you're safe now”).

What is a negative of nursing home? ›

Some cons of nursing homes include the high cost, loss of freedom, less privacy, limited visitation options and the risk of neglectful or abusive nursing home employees.

What are three 3 indicators of neglect? ›

Signs of neglect
  • poor appearance and hygiene. being smelly or dirty. being hungry or not given money for food. ...
  • health and development problems. anaemia. ...
  • housing and family issues. living in an unsuitable home environment, such as having no heating. ...
  • change in behaviour. becoming clingy.

What are the 4 types of neglect? ›

Leaving the children hungry, dirty, unsafe, alone, and unattended are some of the characteristics of neglect. Four types of neglect include physical, medical, educational, and emotional. While considered different classifications, neglect also, like physical abuse, causes bodily harm.

What are 3 indicators of neglect? ›

Signs of neglect include:
  • Being frequently absent from school.
  • Inappropriate clothing (e.g. shoes too small, clothes are ill-fitted or unsuitable for the weather conditions)
  • Clothes are consistently dirty or smelly.
  • Being hungry.
  • Hands are cold, red and swollen.

What are the chief complaints of the patients? ›

A chief complaint is a concise statement in English or other natural language of the symptoms that caused a patient to seek medical care. A triage nurse or registration clerk records a patient's chief complaint at the very beginning of the medical care process (Figure 23.1 ).

How would you handle patients who constantly complain? ›

5 Ways To Handle Patient Complaints
  1. 1) Listen Attentively.
  2. 2) Validate And Apologize.
  3. 3) Acknowledge The Patient's Feelings.
  4. 4) Take Corrective Actions.
  5. 5) Document the Complaints.

How do you write a chief complaint for nursing? ›

The CC should be a concise statement describing the symptom, problem, condition, diagnosis, or other factor that is the reason for the encounter, usually stated in the patient's own words. A Chief Complaint is required for all E/M services regardless of location or patient status.

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