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The Sync device action forces the selected device to immediately check in with Intune. When a device checks in, it immediately receives any pending actions or policies assigned to it. This feature can help you immediately validate and troubleshoot policies you're assigned to, without waiting for the next scheduled check-in.
Supported platforms
- Windows
- iOS
- macOS
- Android (Device administrator and personally owned work profile only)
Important
Microsoft Intune is ending support for Android device administrator management on devices with access to Google Mobile Services (GMS) on August 30, 2024. After that date, device enrollment, technical support, bug fixes, and security fixes will be unavailable. If you currently use device administrator management, we recommend switching to another Android management option in Intune before support ends. For more information, read Ending support for Android device administrator on GMS devices.
Sync a device
- Sign in to the Microsoft Intune admin center.
- Select Devices > All devices.
- In the list of devices you manage, select a device to open its Overview pane, and then select Sync.
- To confirm, select Yes.
You can find standard Intune policy check-in frequencies in the Refresh cycle times.
Retryable error codes
When an administrator runs the Sync device action, iOS/iPadOS and Android apps that failed and raised a retryable error code are still available to the device. However, apps that raised a nonretryable error code must wait seven days before they're available to the device.
| Error code | Suggested description | Retryable |
|---|---|---|
| 2016330898 | An unknown error occurred. | No |
| 2016330897 | Your connection to Intune timed out. Reset your connection. | Yes |
| 2016330896 | You lost connection to the Internet. Reset your connection. | Yes |
| 2016330895 | You lost connection to the Internet. Reset your connection. | Yes |
| 2016330894 | You lost connection to the Internet. Reset your connection. | Yes |
| 2016330893 | You lost connection to the Internet. Reset your connection. | Yes |
| 2016330892 | International roaming is disabled. | No |
| 2016330891 | The cellular data connection for this device can't be accessed while a phone call is being made. Wait for the phone call to complete. | Yes |
| 2016330890 | The cellular network for this device. These devices couldn't be used at this time. | No |
| 2016330889 | The secure connection failed. Reset your connection. | Yes |
| 2016330888 | The server trust evaluation has failed. | No |
Next steps
You can check the details of the device.
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