Top 9,960 Reviews From Legit Empire Today Buyers (2024)

Verified purchase

Empire Today beat out the competition purely on the fact that they had a good selection for the kitchen. A guy came out to give me the estimate. It was 9,000 for the house and 5,000 for the kitchen. But when we got to it, it was more than that. I asked where my 75% off was which was the reason I had them come out. He brought his supervisor with him and she called the office. She told me I was gonna get my floors at 20% off. I got bait and switched there.

The installation was crazy. The first set of guys that came out to do the entire house flooring, not the kitchen, did an awesome job. They were quick and efficient. They took care of everything. They ended up moving the big, heavy stuff. But with the other guys that came out to do the kitchen, I ended up having to call the company back because they put the flooring down but I didn't have matching molding.

I had a dark brown color on the floor. The kitchen had all these dark grays and yellows on it with no grout. My cabinets are a dark oak so I matched the floor with that, but none of the molding and corners that they did under the cabinet were available close to that color. They didn't have enough to finish the job, so they mixed it with white, gray, and brown on my countertop. I have a big island in the center of the kitchen. That had some brown and gray, and the cabinet under the sink had white, gray and brown on them. It was a mix-match hodgepodge. It was not very conducive or pretty. I had it put in the last week in December. Even today if we walk on it without me sweeping it for a couple of days and mopping it, I still have residue of the sticky stuff that they used seeping out on the edges that I have to go through and elbow it out so it comes out.

One of the guys called and said, “I've got you on my list. I gotta close out this ticket.” I told him I'd send him the pictures which I did. He said, "I can't believe we did that. How can I fix this?” I said, “I'd like to have something that matches or have it stained." He said, “I'll have somebody come out and bring you some cornering so that you can at least practice on it.” That never happened. I ended up staining the ones along the kitchen cabinet myself.

When they were taking my tile out, they pulled the oven out my stove from the wall and disconnected the gas line. When everything was ready to be put back, they told me, “We can't connect your gas line. It has to be a licensed plumber to connect it because it's gas.” Now I have to wait and take out the money to have somebody come and put the gas line back on so I can cook.

Verified purchase

We did both carpet and the luxury vinyl planks with Empire. The salesperson was really good. I was able to send him an image of our floor plan first. We had enough information when he came and he brought all the materials that we needed and to choose from. He had a good idea of how much square footage of all of it was. He was able to give us a relatively good estimate while he was here. We went ahead and signed up for it and paid a downpayment on it.

The folks did well. I was impressed with how well they moved things around, and moved them back and were willing to work around the stuff we had. All of that worked out well. The first day of installation was good. We had some issues with the installation itself, though. There were four people doing the installation, two guys and two girls. The women impressed me more than anything. They were moving all that stuff and they were very strong. They started on November 24th and finished four days later. They finished two days earlier than estimated.

We did a large amount of the luxury vinyl plank. But in one small area of about 10 square feet and one place in the kitchen, the tiles started coming up on the corner. We had them come back a couple of weeks later and they replaced a bunch of planks. And they did the same thing again. So I had them come out again in January and they looked at it and they decided they needed to pull up a number of the planks and re-sand it and re-float some of the concrete on it.

There were some bumps that were making it come up. The problem with that was that it took forever to get that to happen. And most of it was because the LVP was a special order and they couldn't get the new planks to come put in. So it took a very long time to get it to where they could come and replace it. But it was okay. It didn't get any worse. Now, they're all replaced and they're all down and everything looks really good. We were happy with the initial installation. They did the carpet and the tile and they did it fast and it was really nice except for these couple of places.

Verified purchase

I had my basem*nt floor redone with waterproof vinyl plank and I got quotes for two more rooms that I hope to do soon. Empire was a little more expensive than the other companies I got quotes from but the quality was higher when you compare what they were putting on the table for the floor versus what the competitors were. The two lowest quotes were lying about what kind of floor it was. And they were gonna put in flooring that was not waterproof, and was not sealed, and they didn't guarantee their work, which is why they disappeared and I didn't use them. Then, I called one of the big box stores and had them come out and do a quote. After they did the measurements and the quote, they came back and said it was not the exact kind of floor I asked for so it was gonna cost me this much instead of this much. And we can't do it for a month and a half even though we said we could do it in the next couple of days.

I called Empire on a Monday night and on Tuesday, the area manager was in my house doing measurements and showing me flooring samples. On Saturday, it was done. It was a week from the phone call to finish and the rep explained that it's not normally that fast. I had a flooring guy in my house recently who was trying to sell me on a space that Empire had already quoted me, and he quoted me almost double what Empire did. So, Empire got my business. I'm a tough person to sell because I worked in retail for far too long.

One of the reasons that I went with Empire is because they explained how their crews work and that if I call in and need something repaired or there is something that goes haywire, the same crew comes out to fix it. It's not a guessing game of them getting a crew when they can. The rep gave me all the paperwork explaining the manufacturer's warranty on the floors and what they cover as far as workmanship. If next winter I start to see gaps in a section of the floor, I can call and they'll come out and take a look at it.

Verified purchase

Initially, I was not very happy with my experience with Empire Today. The installers came in, started with tearing up the flooring, only to stop and called back to whomever their supervisor was. They didn't have the right selection that had been made. Additionally, they did not have enough product to do the entire project. They only brought enough product to do one small room. Their supervisor called me and said, "We have a problem. We have ceramic tiling in your house. We have to charge you an additional fee for removal of the tile and the backing board.” I told him the salesman knew that I had ceramic tile and backer board in the house that I wanted to have removed. That was one of the reasons I was replacing it with the wood flooring. The installers came in and started tearing up the floor before even addressing that that might be a problem for them.

Empire Today did a good job with resolving that situation where they owned up to their mistake of getting started and them tearing up, damaging my flooring then turning around and saying, "We've already started. We'll go ahead and do this and it won't be any additional charges to you." After having to make several calls back and forth, they offered me a comparable alternative that was better in choice. Once that was able to be delivered and the installers were able to get going, it went smoothly.

I expected more from a top-notch company that's been around for decades, but I wanna give big kudos and props to Sergio and his team for the quality that they put in with installing the floor. Despite any shortcomings that were experienced with the project, they did a fantastic job. I give them high praises for the craftsmanship and attention to detail that they had with getting the floor installed and figuring out small challenges here and there with making it look right. There were days lost initially to the project because of people not paying attention but they got it done by the time that was promised. I'm very happy. I only have one minor problem that I noticed last night. When they reinstalled the kitchen baseboards back after the flooring was done, there's this big section of the baseboarding that I don't think they got it installed right because it's starting to fall off the wall.

Verified purchase

Empire Today had the exact material that we needed to match what we had. And the other company did not have the same style and color. That's why we went with Empire. The prices were similar. I purchased a hardwood floor and they were installed in the two bedrooms and a large closet. We had a hiccup the first time. The installers came in, told us the subfloor was not properly level. We had a potential idea but that would not be the case because of the older house. I thought the installers also worked on the subfloors and could potentially just fix it or give us more ideas, but they said they were not allowed. So, that delayed everything for another week.

I had to find a contractor to fix the subfloor, level everything out. When looking for a subcontractor in a very crunch time, they probably charge a bit more than what they have to. They knew I was in a pinch so they might have taken slight advantage. It was more cost out of my pocket than what we expected because we had to fix that.

When they came the second time, it was a different team and they were very professional. They had the vision of what we wanted to accomplish, and were able to present us with those options and complete the job the way we wanted to from the get-go. So, we were very pleased with the second team. The second team seemed very knowledgeable. We were very impressed and thankful we got that second team.

The installation took two weeks from the day one we met. The representative came on a Thursday, and we had an appointment for that Monday. We thought, "Okay, everything should go smooth, should be good to go." But we had the hiccup and I couldn't find contractors. They said, "I don't have the time" or "I don't have any openings till next month." Some gave me a month later date. But we couldn't wait a whole month because we were in the process of moving to the new home. I was frustrated with that delay because I had to spend more money and thought the installers had a better idea of different options to level that. I wish they were able to do more for us and not delay the whole installation.

When the flooring was installed, the first team told me, "It should take us a couple of days." The second team took almost three and a half days, but they did it to what the standard should be. We had to wait for the seal, and they had to come in and put the floor. They had to be very fine with the cutting to match the other floor that was already there. They took their time and were very detailed. That's why we were very pleased with them.

Lauren, we're disappointed to hear that your sales appointment did not go as planned. We know you are upset, however, we believe in second chances. If you are willing to give us another shot, we hope to do right by you. Please reach out to us at customerexperiece@empiretoday.com so we can work towards a resolution.

Verified purchase

Verified purchase

I had laminate flooring put in in my front room and my hallway. I contemplated about doing it myself, but thought it was a bit big of a project for me. I chose Empire, and they did a great job. At about 9 in the morning, the installers arrived and started moving the furniture and pulling up the carpet. They were very conscientious about working in our house 'cause we were there at the time, and walked through all the details with us. If there were any problems that came up, they brought it to our attention. If there were any decisions to be made one way or another, they let us make those, and the recommendations of what to do before they commenced further. They were very thorough and very professional.

Verified purchase

Verified purchase