Are your Xfinity HD channels not working and you don’t have a clue on what to do to fix it?
Just like you, a lot of Xfinity users and subscribers are having problems accessing their channels.
So, worry not, because, in this guide, we’ll go over this issue comprehensively!
We’ll be discussing the usual causes of why Xfinity HD channels don’t work, and, along with that, we will give you the complete list of steps on what you can do to fix it!
If some HD channels on your Xfinity aren’t working, check if you’re subscribed to the channel you want to access. Double-check if your TV is set to the correct input. If required, power cycle your Xfinity box and ensure that all cables and connections are connected properly.
For you to be able to fix it properly, it’s just right to be aware of what’s causing this problem to happen in the first place.
Reasons Why Xfinity HD Channels Aren’t Working
The reason for this isn’t just one. In fact, a myriad of users has varying reports, each being different.
But we’ve come and gathered the most common reasons why Xfinity HD channels aren’t loading or working.
Some of them include:
You’re subscription does not include the channel/s
Incorrect TV input
Outage or maintenance concerns
Wires, cables, and connections aren’t plugged in properly
Overloaded box
Hardware problems
So, if you find your Xfinity HD Channels not working sound only, these are the most common reasons.
The difficult thing about it is that they can happen all randomly – yes, these things can happen all at the same time!
Luckily, the guide we’ll present to you is a complete one that can address all these possible causes!
How to Fix Xfinity HD Channels Not Working?
In this comprehensive step-by-step tutorial, we’ll be sweeping every possible cause.
We’ll try to solve it from each of their strands, so you’re not left with any problem.
Step #1: Ensure That You’re Subscription Includes the Channel/s You’re Accessing
The first thing you want to check is your subscription. It’s possible that the reason you can’t access HD channels is because you’re not subscribed to it properly in the first place.
So, what you want to do is to ensure that your subscription includes the channels you’re trying to access.
You can do this by checking your online billing statement or by accessing manage my subscription.
Checking the Bill
Whether you have physical or online billing, you’ll be able to see the level of subscription you have with Xfinity. You simply have to get your latest bill and go to the Services part.
Check what subscription you’re under and cross-reference it with what’s included in the package via the Xfinity website.
Selecting “Manage My Subscription”
You can also check if by checking your subscription.
On your TV, go to Your Network > On Demand.
From there, select Networks > Subscription Add-Ons.
Then, select Manage My Subscription.
Search for the channel in question and check if it’s part of the package.
Step #2: Check If You’re on the Correct TV Input
When you’re certain that the problem isn’t with your subscription or how it’s set up, the next thing to check is the input of your TV.
Sometimes, we often forget that our televisions have many different inputs, causing confusion.
Here’s how you can check if you’re on the correct Input/Source of your TV.
Grab your TV’s original remote.
Then, select Input or Source.
Check if you’re on the correct HDMIport where the box is connected to.
QUICK TIP: If you’re seeing the Xfinity user interface (UI) on your TV screen, then you’re most likely on the correct input.
Step #3: Check If There’s An Xfinity Outage or Maintenance Issue
Before we go on any further, check if there’s maintenance or an outage going on with Xfinity’s servers.
You can do this in a few different ways, but the fastest and most reliable method would be to check Comcast’s Status Center.
Follow these steps to do this properly:
Log into your Xfinity account.
Scroll down to Services > Overview > Status Center.
Then, select the Devices tab.
From there, the system will tell you if there’s an outage or maintenance going on.
The service will be in the red color if there’s a problem; otherwise, it wouldn’t have any color.
Checking the Comcast Outage Map
Alternatively, you can also use Comcast’s Outage Map to track and trace an outage.
In the Status Center, tap on View Outage Map and wait for the map to appear.
Type your address and wait for the system to load the information up to know if your area is currently under a service outage or a system update.
Step #4: Power Cycle the Box
What you want to do next is power cycle your Xfinity box.
Some of you may argue that power cycling is as simple as restarting it via the remote or the panel, but that does not drain all the power inside the box.
To perform a more thorough and comprehensive power cycling, power the Xfinity box off completely. Then, unplug it from power.
Wait for up to three (3) minutes, and plug it back in again, and turn its power back on.
Detach and Reattach All Wires and Cables
Before turning it on again, though, you want to ensure that all wires and cables are inserted and connected properly.
Improperly connected and plugged-in cables can cause problems like distortion, blurred picture quality, inability to access, etc.
So, while turned off, detach or disconnect all cables and connect them back into their respective ports securely and properly.
Connect to a Different HDMI Port
It can also help to reroute the HDMI port to another port on the back of your TV. This is to test out the HDMI port where it’s currently connected to.
QUICK NOTE: When you do this, just make sure that you’ll switch the input to the correct HDMI port.
Step #5: Update Your Xfinity Box’s Firmware
Last, but most definitely not least is to force an update of your Xfinity box’s firmware.
Although these boxes update automatically, mishaps could happen; they might not push through with the update on their own.
To do the update manually, here’s what you need to do:
Ensure that the remote has batteries.
While pointing at the box, press [UP], [UP], 2, 3, 4, 7, 6.
Then, wait for the system to recognize this action.
Go through the guided setup or the on-screen commands.
That’s it! That’s the comprehensive take of how you can troubleshoot the problem if your Xfinity HD channels aren’t working.
Some Channels Still Don’t Work, What Should I Do?
If you followed this 5-step process and you’re still unable to access some or all Xfinity HD channels, the next best thing to do is contact Xfinity’s customer support team.
Reach out to them via their hotline or their chat support. Inform them of the steps and actions you’ve already done so they know what further steps to take.
Thus, to troubleshoot the problem of why your Xfinity HD channels aren’t working, check your subscription and the source/input of your TV. Then, double-check for any outage or maintenance updates. Power cycle the box and reinsert all wires and cables. Then lastly, force update the box’s firmware.
Read Next: How to Fix Voice Command Not Working on Xfinity Remote?
Final Verdict
With this guide, you’ll learn the steps to take in case you find your Xfinity HD channels not working.
This problem is similar to a lot of other issues or concerns regarding Xfinity HD channels, so you know what to do if you encounter these types of problems again in the future!
Kevin Wood
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.
Make sure you've tightened all cable connections from the wall to your device, turned on your TV and TV Box, checked your remote batteries and that your TV is set to the right input. If none of these worked, tap Continue. We'll scan your device for potential issues. Choose a System Refresh or Restart a Single TV Box.
Verify that you have the correct equipment. Make sure you're using an HD TV Box on an SDTV with the output set to 480i or 480p. Confirm you're using HDMI or component cables. Check that you have the correct input in your HDTV for your connection type.
First check that your TV is set to the correct Source or Input, try changing the Source or Input to AV, TV, Digital TV or DTV if you haven't already. If your “No Signal” message is not due to incorrect Source or Input being selected, then it's most likely caused by a set up or antenna fault.
Try connecting your source device to a different HDMI port on your TV, and then change the TV input to match the port used. For satellite or cable connections, check the cable coming into your building and that the connection to your source device (satellite receiver, cable box) is secure and in good condition.
There is currently only one way to get free HD channels - with a satellite dish and a freesat HD set-top decoder box connected to a HDCP TV. Freesat HD decodes the satellite signal and provides a HDMI output for your TV to view the HD channels.
If your subscription doesn't include HD service, you won't get HD channels - even if you have an HD TV Box or an HDTV. To get HD channels, contact us to upgrade your subscription to HD service.
If hills, trees, buildings, or other geographic features are in between the broadcast towers and the antenna, the signals might not be able to reach your antenna. Elevating the antenna, either by placing it in a higher location or using a taller mast, will increase the signal reception.
Picture break-up (pixilation) is generally due to low signal level or signal interference. Common causes are faulty antenna cabling and connections, bad atmospheric conditions, or electrical appliances operating in the area.
Use the up or down arrow buttons to get to Privacy and press OK. Go to Locally stored data and press OK. You'll see a confirmation window. Press OK to clear locally stored data.
Locate the Reset button on the back of the gateway and use a non-metallic pointed object (such as a toothpick) to hold in the Reset button for 30 seconds until all the LED lights power off. If your gateway does not have a Reset button, locate the WPS button and hold it for 30 seconds.
The reason it does this is because your box actively looks for an update, and can receive it on its own without prompting the user to do it. If this is happening randomly or at a time that doesn't match your scheduled reset time, then give Comcast a call, but the daily reboot is important and completely normal.
Turn the amp off and reverse the speaker wires at the back of the amplifier by moving the right channel wires to the left outputs, and the left to the right.Turn it back on. If the problem stays on the same speaker, the speaker or wire on the bad side is defective. If it reverses, it's the amp.
Press the “Menu” button on your remote control.If you don't have a remote, your TV should have a built-in “Menu” button.Find and select the “Channel Scan” option in your TV's menu. This option is could also be labeled “Rescan,” “Tune,” or “Auto-tune.”
If you are experiencing picture break up or missing channels, your problem might be a reception problem and not due to interference. Therefore, you may just need to manually re-tune your television, this can often solve a number of common problems.
Not sure how? Use AntennaWeb. It's as simple as adding your address or ZIP code, and AntennaWeb reveals all the networks and their channels, their distance, band, heading (direction) and signal strength relative to the area.
Press "set-up" or "menu" on the TV remote control or converter box. Select "channels," "antenna," or other similar terminology. Click "scan," "auto-tune," "channel search," "auto-program," or other similar terminology. The TV will do the rest.
A: YES! With a TV antenna, you will experience HDTV in the highest quality picture and sound available. Over-the-air broadcasts are transmitted in uncompressed, crystal-clear 1080i, far surpassing what cable and satellite offer.
HDTV (High Definition TV) tuner and HDTV receiver are two names with the same purpose. HDTV tuners and/or receivers let you tune in and receive HDTV and DVT (Digital TV) broadcasts. There are four types of HDTV tuner/receivers: • HDTV tuner/receivers - Tune and decode over the air HDTV and DVT signals with an antenna.
HD is different than digital cable. Digital cable works with the cable already wired to your television, so it doesn't require a special type of TV but it does need an HD-enabled TV Box (like an HD-DVR or HD TV Box). We'll provide this box for an additional monthly fee. Contact us to order.
Simply attach the antenna's coaxial cable into the plug labeled “Antenna/Cable” on the back of your television set. If your TV is older than that, you'll definitely need a digital tuner of some kind: either a VCR, DVD, or DVR with a digital tuner, or a digital converter box.
You may convert TV to smart TV in several methods, the best of which is to purchase an intelligent media player (also known as a streaming device) and connect it to your TV's HDMI connector. Smart media players come in various sizes and styles (and smart operating systems).
Devices Around Your Home. You might be surprised to discover how many everyday objects in your house can interfere with OTA antenna reception. For instance, frozen images or intermittent audio can be caused by appliances and other devices in your home, like the washer and dryer, power tools or garage-door openers.
If the source is giving the incorrect resolution and is too high for the screen to handle, you're likely to experience signal drop out or no display atall. So if you drop down the resolution on the source, this may then give you the image on the screen.
Freeview has announced that it will no longer license the Freeview HD brand to new TVs manufactured from 2021 onwards. In 2022 this will be extended to new set top boxes.
Do you need to clear the cache on your Samsung Smart TV? Clearing the cache on your electronic devices can help make them run faster, protect them from malware and viruses, and improve app performance. You've probably heard about how to clear the cache on your web browsers, computers, and mobile phones.
If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.
Bridge mode is a setting within a router that turns off the router's Wi-Fi broadcast, turning it into a bridge between the network and another Wi-Fi router.
With the Router powered on, press and hold the WPS/RESET button (more than 10 seconds) until the SYS LED becomes quick-flash from slow-flash. Then release the button and wait the Router to reboot to its factory default settings.
Know when to reboot your router so you can maintain a healthy, speedy internet connection. There's no definitive rule for how often you should reboot your router or wireless gateway. Ideally, you should reboot them at least once a month to clear out the memory and refresh your connections.
Troubleshoot by checking all connectors for corrosion and tightness, and by looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power.
Troubleshoot by checking all connectors for corrosion and tightness, and by looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well.
These include Rewind, Antenna, Court, and TBD TV stations as well as Laff, Grit, Bounce, Ion Television, and NewNation cable channel (source). As of December 3, 2022, station WPIX (the CW) serving Delaware, New Jersey, New York, and Philadelphia and surrounding areas, has already been taken off the air.
Press a button on the remote. If the LED does not flash at all, or flashes red five times, this is an indication that the batteries are very low and should be replaced. If you're still experiencing issues, you may need to try a factory reset.
Use the up or down arrow buttons to get to Privacy and press OK. Go to Locally stored data and press OK. You'll see a confirmation window. Press OK to clear locally stored data.
This might be because of a bad cable box or a problem at Comcast (check https://www.xfinity.com/support/status/, 1-800-Comcast voice response, or the "My Account" app) but is most likely due to a poor connection between the box and Comcast's network, usually in or near your home.
Pixelation (squares) observed on the screen represent packets of data which have not been received or were lost in transmission due to a poor connection. This is an indicator of a poor signal.
Using the Xfinity app (available to download on Apple App Store or Google Play), select Connect.Look for the Test your Internet tile.Select Run a test. You can also select your network on Connect, then select Internet Health, and then select Run a test on the Full Network Test tile.
The pain was felt most acutely among the cable providers, who saw a total loss of 3.5 million subscribers in 2022, compared to 2.7 million in 2021. Of those, Comcast saw the biggest drop, losing just over 2 million subscribers, followed by Charter, with a loss of 686,000, and an estimated drop of 340,000 for Cox.
In Comcast's Q4 earnings report released this morning, the company reported a 440,000 video customer loss. The company added just 4,000 broadband customers for the quarter. Comcast also reported losing 288,000 voice customers but added 365,000 wireless customers.
Comcast has moved Food Network, Disney Channel, Cartoon Network, TruTV and several other cable channels from its Digital Economy bundle to its more expensive Digital Starter package.
What will happen to my scheduled DVR recordings? Fox Life will be removed from your channel lineup after March 31, 2022. Therefore, you won't be able to record or watch any new programming after March 31, 2022. However, you'll still be able to watch anything you previously recorded.
Solution: There may be obstructions in the line-of-sight for the remote control, or the batteries may be dead or dying. You can also try to press and hold the VOL +/- button down, as some older models of the TV Adapter remote were designed to work better if the VOL +/- button is held down instead of tapped repeatedly.
STEP 2 – Check Your Batteries – If you are having problems changing channels with your remote, you may need to change your batteries. Verify that your batteries are working by pressing the POWER button to see if the red light turns ON. If it does not, you may need to replace the batteries.
Make sure there are no obstacles between the remote and your TV. Move closer to the TV and make sure the remote is pointed directly at the TV's front panel. Make sure the batteries are installed correctly. Try fresh batteries.
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